Monday 5 February 2007

Greg - gentle giant, really

Included a paragraph about Greg's run-in with the scooter theives in our newsletter and one customer, quite reasonably, said that she found it a little unnerving. She said:

"... appreciate it's meant to be light-heartedly macho but to be honest I find it unnerving. I'd be very concerned having someone in my house who sorts out his disputes with his fists...and for his employer to then brag about it."

Fair point. Certainly don't want our customers getting the impression that our handymen are regularly involved in pavement brawls. I've copied below my reply, to hopefully allay the fears of any customer with similar concerns:

"Thank you for your feedback.

I did think long and hard about whether the tone of that section was too lighthearted given the serious nature of the assualt that Greg suffered, and was concerned about both making light of the danger he had been in and of giving the impression that we employ brutes for handymen. I redrafted it many times, but maybe I still didn't get it quite right. I was hoping that by including the fact that Greg is a former policeman (which he is) readers would see him as a gentle giant (which he also is) rather than as a bare-knuckled brawler (which he definitely isn't).

I would absolutely commend Greg's actions, though. He was probably in personal danger (although you can never be sure in that sort of situation until it is too late), and his/our property was certainly in danger. One of the group had already managed to rob him of his GPS unit and they were moments away from making off with his bike (including tools, phone and money). I don't think it is quite fair to compare Greg using his fists in that situation with the way he might resolve a dispute which might arise in a customer's home: Greg is actually very good at managing customer disputes (rare as they are) and it certainly doesn't involve violence!

But I quite understand your point, that my newsletter may have given a different impression, and I will take that on board for future issues (although I do hope we don't have any more similar incidents to report).

Thanks again for taking the time to offer your thoughts."

12 comments:

Unknown said...

fitflops outlet sale
nike air max 90
christian louboutin shoes
beats by dre
tory burch outlet
michael kors handbags
michael kors outlet online
louis vuitton handbags
oakley sunglasses
cazal outlet
20161116caihuali

Unknown said...

An individual having a solid job on a work for 1 or 2 years has better odds of requesting an unsuitable credit contract in great conditions. You may likewise need to verify that you need to pay every one of the bills on time and that you don't get behind on your rates. payday loans

Unknown said...

louis vuitton outlet
nike soccer shoes
ferragamo shoes sale
prada outlet
louis vuitton
ray ban sunglasses
michael kors outlet clearance
nike air max
tods outlet online
cheap oakley sunglasses
20170401caihuali

Unknown said...

north face outlet
adidas stan smith
jordans
oakley sunglasses
ray ban sunglasses
michael kors
true religion jeans
canada goose
ugg boots
ugg australia
201711.14wengdongdong

amybtarnet said...

You have to take into consideration prior to downloading and install the itunes application. iTunes Login Account Approve the 'Terms', after that configure your iTunes with.

angelstepanova said...

Automatic or self cleaning can Self Cleaning Litter Box Reviews are available making your life with Self Cleaning Litter Box Fluffy as very easy as can be. Self Cleaning Litter Box Reviews They are available in a selection of styles Must See as well as cleaning up techniques this website so you could select the variation.

miki said...

0815jejeEn outre, il chaussures nike femme pas cher existe des paires de baskets de basket-ball qui comprennent un prix de 75 $. L'Halloween présente un Nike Air Max 2017 Femme bon souvenir dans le cœur des esprits de beaucoup d'entre nous qui asics gel lyte v diamond se souvient de tous les divertissements que nous avions lorsque les enfants s'habillaient et se air jordan 14 france réunissaient et, naturellement, «tromper ou traiter». Sur le côté de la boutique nike tn france Nike Dunk Mario sera le personnage célèbre, avec son bonnet rouge, sa moustache et ses gants blancs. nike air max 90 noir argent

amany said...


صيانة مكيفات بالرياض

Susan said...
This comment has been removed by the author.
SuryaWin Indonesia said...
This comment has been removed by the author.
SuryaWin Indonesia said...
This comment has been removed by the author.
Lakeview Hotel Washington said...

I loved this blog and the way you expressed the words!