This is priceless: because we now have a certain number of lines with T-mobile, we have been assigned our own "account manager".
But we can't get hold of this person (no direct line, and if they are unavailable, and presumably most of the time they will be on the phone to other customers given that that is their job, we have to leave a message. We have been waiting a day and a half for a call back so far), so we can't place an order for more lines.
Best of all, the ordinary people in the call centre are NOT ALLOWED TO HELP US. Only our account manager can now access our account. Last week (before we hit the magic number of lines which entitles us to this "improved" level of service) ordering a new line meant making a call, sending a confirmatory e-mail and handset would arrive the next day. Easy.
Now we have to wait for our "account manager" to call us back to carry out the trivial task of adding another line to our account. Just awesome.
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