Comments on Bruce Greig - 0800handyman: HSBC offshore call centre experience

Having had FIRST HAND EXPERIENCE of the Appaling H...

2008-04-03T09:38:00.000Z

Having had FIRST HAND EXPERIENCE of the Appaling HSBC Call centre I can fully agree with Bruce's Blog on "this Particular" call centre in india however it is down to HSBC (and BT, Virgin formerly NTHELL, Chubb etc who also employ barely functioning human beings in mumbai) to monitor who these outsourced call centres are employing and make sure that they have more than a rudementory understanding of the english language. Oh and to answer the question having worked for the two largest telecoms companies in the UK (in Corporate business markets) I can assure you it still costs less to have an entire call centre in india to waste 40 mins of your time than it would for someone in the UK to deal with you properly in under 3 mins.

Jack you obviously have never ever spoken to any of these call centres (and I would suggest your poss envolved in outsourcing to india)

cheers

The truth about call centers

2007-03-13T20:33:00.000Z

The truth about call centers

I Completely Disagree with Mr. Bruce Greig (Bruce...

2007-02-11T16:50:00.000Z

I Completely Disagree with Mr. Bruce Greig (Bruce Greig Managing Director, 0800handyman Ltd)
what he has talked about in the Blog (HSBC offshore call centre experience)
you will find Freshers in any industry and any Country might be india or uk they wont be able to solve your Query or help you out
But it Does not mean Call centers in India are Useless Major Business is Flowing to India and companies Like GE(Genpact),IBM
have invested in India so i think rather than blaming the Country or the People it is the responsibility of HSBC to Give Proper Training to their People
Bruce if you want you can mail me at jcarter@lasani.net
Kind Regards
Jack